نوع مقاله : مقاله پژوهشی
عنوان مقاله English
نویسندگان English
This study was conducted to explore formalism in human resource management at Bank Tejarat—a phenomenon in which forms, regulations, and seemingly advanced tools take precedence over substance, meaning, and real impact, thereby creating a gap between formal expenditures and the absence of meaningful improvements in employee experience, skill development, and the quality of HR decisions. The main research question sought to construct a grand narrative of formalism in Bank Tejarat and to uncover its underlying dimensions and patterns. The research adopted a qualitative narrative analysis approach. Data were collected through in-depth semi-structured interviews with key stakeholders at both operational and strategic levels of Bank Tejarat, as well as with HR experts. Participants were selected through purposive sampling, and data collection continued until theoretical saturation was achieved. Data analysis was carried out through thematic coding within a narrative framework, constant comparison, co-occurrence mapping of concepts, and network analysis. The findings revealed that the grand narrative of formalism rests on four rails: causes and drivers (regulatory pressures, politicization of appointments, center–environment disjunction, and data gaps); nature and mechanisms (performative framing, formalized evaluation, metric engineering, and paper-based control); consequences (hidden resistance, erosion of trust, and role confusion); and exit strategies (data governance, policy coherence, process simplification, and dialogue-centered empowerment). The study concluded that overcoming formalism requires simultaneous actions across multiple fronts and offered a narrative model for understanding and managing this phenomenon in Iranian service organizations.
کلیدواژهها English
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